Faulty / Damaged Product
Any fault with your order should be reported to us within 48 hours of delivery. It is worth checking the items over thoroughly straight away, even if you are not intending to assemble or use them immediately. You can report such problems to us by speaking with a member of staff over the telephone or alternatively please send us an email. Once we know exactly what the problem is, we will endeavour to resolve the issue to your satisfaction as quickly as possible.
You are entitled to send your goods back within 14 days of receipt. If you have decided that you would like to return your item to us, please contact us as soon as possible so we can arrange to collect the items from you. This service will be charged at the same cost we receive from our courier, which is no more than £10 per item ordered. The items and packaging must be returned to us in an unused, unassembled, re-saleable condition.
Please note – the right to return a product does not apply if the product has been assembled and/or used, or not in the same packaging as the items were posted out in.